Brantford General Hospital
Founded in 1885, Brantford General Hospital is the only acute-care facility in Brant County. It provides healthcare services and specialty programs to over 130,000 residents.
BCHS by the 2019-20 numbers:
Emergency Care visits: 58,809
Urgent Care visits: 20,081
The challenge.
Two physicians were responsible for scheduling, each spending 10+ hours/month on this task.
Schedules were not optimized for flow or staff satisfaction.
Staff initiated dozens of shift trades each month.
The hospital struggled to fill shifts and to recruit staff.
The average wait time for patients to see a doctor was 2.4 hours.
The solution.
Brantford General Hospital engaged MetricAid for our Advanced + EM service, including:
The use of our web-based Physician Scheduling Management tool.
Our web-based physician scheduling application is a cutting-edge web-based software that takes the pain out of physician scheduling.
The expertise of MetricAid’s scheduling team.
Our team is responsible for preparing and updating schedules on an ongoing basis for 45 physicians working a total of 350 shifts per month.
Our data-driven optimization consulting.
A few weeks after Brantford General Hospital engaged MetricAid, our team analyzed the available historical scheduling data in our system and made recommendations. These assumed the same number of physician hours and shifts/day at the BGH Emergency Department:
Two shifts should begin an hour earlier each day.
Every shift should include some time in both high- and low-acuity zones.
There should be an hour of transition time between acuity zones to allow physicians to finish up with patients before moving on.
Scheduling Performance
The following analysis reflects some of the ways MetricAid’s team has improved staff morale at Brantford General Hospital. This has made scheduling easier and has had a transformative impact on Emergency Department performance.
of shifts are assigned to physicians who are unavailable
(avoiding conflicts with other professional duties or vacation requests)
Patient care and physical
well-being outcomes.
Average wait times per patient reduced by 36 minutes
Average total time for discharging patients reduced by 49 minutes
Shift trades dropped by as much as 10 per month
Key outcomes.
Instead of 2 schedulers putting in 10+ hours/month each, now only 1 scheduler spends 1-2 hours/month at this task.
Physicians report greater satisfaction, working more shifts they prefer and experiencing less burnout.
There is increased productivity across the group.
The total number of hours of physician availability has increased.
Every schedule is currently posted as completely full, with a surplus of coverages available.
We aren’t just a software company.
MetricAid is a web-based physician scheduling management tool. With an in-house scheduling team and a data-driven consulting service, we’re confident we can provide you with scheduling solutions that suit your needs perfectly.
Standard
Standard is MetricAid’s web-based scheduling tool. This is a strategically designed application built on the experience of physicians, former hospital administrators, expert schedulers, and software specialists. We’ve poured our wealth of expertise, gained through years of scheduling for more than 100 clients, into the development of this tool.
Advanced
Advanced adds extra value to what’s offered in our Standard solution. Along with our physician scheduling management tool, you receive dedicated support from our expert in-house scheduling team. In fact, you can completely, confidently delegate to them the tough tasks of developing, maintaining, and updating your physician schedules.
Advanced + EM
Data integration and analysis set Advanced + EM apart from our other physician scheduling solutions. In addition to Standard and Advanced benefits, Advanced + EM uses the power of your department’s historical scheduling data combined with physician preferences to streamline your physician scheduling and maximize your department’s productivity.
Why MetricAid?
MetricAid is a HIT leader focused on creating physician schedules that improve department performance, patient experience, and the work-life balance for doctors. Along with our experience and expertise, we bring vision and a set of values that make us great collaborators in handling your physician scheduling needs.
