Advanced + EM.
It’s data integration and analysis that set our Advanced + EM solution apart from the others, allowing you to approach physician scheduling in a whole new way. Ideal for emergency departments and urgent care clinics, it leverages the power of your historical scheduling data. Integrating this information with your physician preferences, this tool helps optimize scheduling and increase overall productivity⎯critical elements in your high-intensity workplace.
Streamline your operations with data-driven scheduling.
The MetricAid Scheduling Tool works by collecting and analyzing data to identify patient trends related to physician shifts, acuity distribution, department occupancy, patient flow, seasonality, and nursing/physician ratios. By identifying scheduling-related improvement areas over time, you can make highly informed data-driven decisions that help streamline your operations.
Used by many emergency departments, this tool helps dramatically reduce wait times and numbers of patients who leave without being seen. It improves overall department performance and brings tangible improvement to the work/life balance⎯and retention rates⎯of your physicians.
We’ll let our stats do the talking.
Reliable. User Friendly. Efficient. Advanced.
Emergency departments using Advanced + EM
Including 7 out of the top 10 performing departments in Canada
How it works.
Data-driven improvements are what make Advanced + EM an industry-leading physician scheduling solution that’s been proven to help hospitals and departments reach their full potential.
Data-Driven Improvements
We collect over 30 different points of data to better understand the department’s overall performance and patient flow trends
For example, Brantford General Hospital’s Emergency Department made the following changes based on our analysis of their physician scheduling data and subsequent recommendations:
Started 2 shifts an hour earlier in the day.
Gave every shift some time in the high acuity zone and the low acuity zone.
Added in an hour of transition time between zones to allow physicians to finish up with patients in their first zone before moving on.
These MetricAid-led recommendations had the following effects:
Made the entire group more productive
Lowered the average wait time to see the doctor by 36 minutes
Lowered the average total time in department for discharged patients by 49 minutes
MetricAid’s Scheduling Team
We know what you’re thinking. How can MetricAid handle physician scheduling from the outside? Well, here’s how it works:
The first step is for MetricAid to gain a full understanding of your department’s scheduling needs. We do this by examining: the physician preferences entered by your staff in our Scheduling Tool, the scheduling parameters defined by your department, and the individual physician contracts, along with patient demands.
With this information, we build a schedule 2 months in advance and present it to the person in charge of physician scheduling in your department.
The person in charge of physician scheduling reviews the schedule and relays any change requests to MetricAid.
Physicians may trade shifts autonomously, based on their individual preferences, using the MetricAid Scheduling Tool.
The physician schedule is finalized.
Over time, as your department’s data is collected, MetricAid will provide consulting and recommendations to help reduce wait times and to increase efficiency.
Our team is led by experienced physicians, former hospital administrators, and expert schedulers who have significant experience managing physician scheduling and developing scheduling best practices for more than 90 clients.
Physician Scheduling Management Tool
The Scheduling Tool is a powerful instrument, built for physicians and schedulers by physicians and former hospital administrators. Using proven, secure technology, the tool allows users to input preference data, and then guides our team in building the schedule. Our schedulers get to know the nuances of the people and the departments involved and can collaborate with the staff and chief to understand which areas allow for flexibility.
Features for Physicians
The tool incorporates schedule preferences to provide physicians with greater autonomy.
Physicians can view and update their schedules in real time on any device (e.g., phone, tablet, computer).
Users can sync schedules with their personal online calendars, including iCal, Outlook, Google, and more.
The tool’s Shift Reporting function clearly displays distribution and equitability.
Features for Schedulers
The tool allows schedulers to easily view and update schedules in real time on any device (e.g., phone, tablet, computer).
Schedulers can input specific physician preferences to assist with schedule generation and editing.
Users can implement parameters specific to their respective departments and physicians’ contracts.
The tool’s Shift Reporting function clearly displays distribution and equitability.
Outcomes
Administrative Efforts
Increased hospital revenue • Maximize physician billings • Optimize physician schedule coverage • Better physician recruitment • Reduced scheduling administrative burden
Patient Care
Lowered readmission rates • Reduced wait times • Increased physician availability from existing resources • Patient satisfaction • Better treatment
Physician Health & Wellness
Fewer shift trades • Better physician retention • Improved physician well-being • Reduced physician burnout
Trusted by 100+ hospitals in Canada, USA, the United Kingdom, and Australia.
Dr. Oscar Karbi, Chief of Emergency Medicine
William Osler Health System
“MetricAid has been delivering performance and preference based schedules for BCH ED for years, so I knew they would be able to help with the Peel Urgent Care strategic planning and month-to-month scheduling. They predicted hourly patient volumes months before we opened our doors, and made staffing recommendations that have helped us keep our average wait times under an hour. Their ability to predict flow and leverage physician practice metrics to lower wait times, while at the same time delivering lifestyle-scheduling for the physicians is a vital tool for Peel UCC.”
Why MetricAid?
MetricAid is a HIT leader focused on creating physician schedules that improve department performance, patient experience, and the work-life balance for doctors. Along with our experience and expertise, we bring vision and a set of values that make us great collaborators in handling your physician scheduling needs.
